Virtual assistant

Meet Sonia

available 24/7, even on holidays

Questions at midnight? Sonia picks up instantly — no hold music, no voicemail, no waiting. Real people answer Mon–Sun, 9am–5pm. After hours, Sonia has you covered.

📞 Answers instantly ✓ No hold music ★ Available 24/7
Sonia, Saugerties Laundry virtual assistant

Always on

Real people during the day.

Sonia at night.

Our team picks up every call Monday–Sunday, 9am–5pm. After hours — including holidays — Sonia answers instantly. She’s not a phone tree. She knows your order, your location, your pricing, and can schedule a pickup on the spot.

Our team

Mon–Sun, 9am–5pm

Real people, every day

Sonia

24/7, always on

Picks up instantly, no hold music

Sonia can help you with:

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Order status

Check where your laundry is, anytime.

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Schedule a pickup

Book while you’re thinking about it.

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Pricing & plans

Get the right numbers before you commit.

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Machine troubleshooting

Stuck machine? Sonia can help.

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Locations & hours

Directions, hours, and what to expect.

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Refund requests

Start a request without waiting for business hours.

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Holiday hours

Check if we’re open before you head over.

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Sonia

Online now

Hi, I left my laundry for pickup this morning. Is it ready yet?

Hi there! Your order came in at 9:14am and is currently in the wash cycle at our Village location. Expected ready time is today. You’ll get a text when it’s done — reply “yes” to that text if you’d like delivery, or you can pick it up anytime after.

Can I schedule a recurring pickup? I hate remembering to book each time.

Absolutely — our subscription plans do exactly that. Couples plan is most popular: one bag per week, $168/month, free bag included. Want me to text you the signup link?

Order status Scheduling Pricing Holiday hours Refunds